Frequently Asked Question
If you can’t find questions below, please contact us from the form.
Is it easy to cancel subscription?
Yes, you can cancel at any time from My account.
Simply log in and complete the process with a few clicks. Please note that cancellations must be made at least 7 days before the scheduled shipping date.
Where do you deliver to?
We currently deliver to many countries worldwide. However, some regions may have restrictions. If we cannot ship to your place after payment is done, we will refund to your bank account. It may take several working days to get refund.
How long does shipping take?
Shipping from Japan typically takes 7 – 14 business days, but this may vary depending on your location and postal conditions. Tracking information will be provided.
What payment methods do you accept?
We accept major payment methods, including credit cards, debit cards, Apple Pay, Google Pay, PayPal.
Can I customize the contents of the box?
Each month, you can choose between ”Snacks that pairs well with alcohol, ” Regional Ramen sets” , ”Rice accompaniments.” The products will match the theme of the month.
What should I do if there is an issue with my order?
If your item is damaged or defective, please contact us within 7 days of receiving it. We will respond promptly.
How can I change my delivery address?
You can change the delivery address anytime from My account. Please note that change must be made at least 7 days before the scheduled shipping date.
Are customes duties and taxes included in the product price?
No, customs duties and taxes are not included in the product price. These fee are determined by your country’s regulations and must be paid directly to your local customs office if you need to.
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